Help - Introduction & How to use this app

jirkuc simple TicketS is a ticketing system to keep track of incidents and activities during their life.

To use this app log-in either as:

Customer (username: petr)
- rights to view and edit own account details;
- rights to view tickets created by or for this paricular customer;
- rights to create a ticket;
- rights to add comments on these tickets;
- cannot see internal comments on tickets.
Technician (username: bob)
- rights to view and edit own account details;
- rights to view tickets;
- rights to create and edit tickets;
- rights to add activities on these tickets.
Admin (username: admin)
- rights to view and edit accounts;
- rights to view and edit roles;
- rights to view tickets;
- rights to create and edit tickets;
- rights to add activities on these tickets.

The password consists of the first four letters of the alphabet (with the first letter capitalised), the first four digits (starting with 1) and period at the end.

The application was created as a self-made project during the Object Oriented Programming course on VŠB-TU Ostrava using ASP.NET Core MVC, Entity Framework (to deal with the data stored in SQLite database) and Identity Framework (for an app-user authentication and authorization).